Refund policy

Every product sold by NEW FOLLOW KIT is a digital download, so there is nothing to ship back and no physical returns. Because a downloaded file can't be returned, all sales are final, except in the cases below, where we will fix the problem or refund you.

This policy applies to every kit sold on newfollow.shop, including the Everything Bundle.

When you can get a refund

We will refund your purchase if you contact us within 14 days of purchase and one of these applies:

  • The files are faulty. A file is corrupted, won't open, or is missing from your download, and we can't send you a working replacement within 3 business days.
  • The product isn't as described. What you received is materially different from its product page, for example fewer templates, presets or sound effects than listed, or a different file format or resolution.
  • It doesn't work in the listed software. The kit doesn't work in an application and version listed under "Works with" on its product page, and we can't solve the problem with you.
  • You paid twice for the same files. You bought the same kit twice by mistake, or bought a single kit you already owned through the Everything Bundle. We refund the duplicate purchase.
  • Your download never arrived. You didn't receive access to your files and we can't fix it (see Download problems and replacements below).
  • You haven't downloaded anything yet. You bought a kit by mistake and our records show none of its files were downloaded.

If a problem affects only one kit inside the Everything Bundle, we refund that kit's share of the bundle price rather than the whole order.

When refunds are not available

We don't refund a kit that works as described in these cases:

  • You changed your mind, no longer need it, or bought it by mistake after downloading its files.
  • Your software is older than, or different from, the versions listed under "Works with" on the product page. For example, the Animated Caption Templates need Premiere Pro 2021 (15.0) or later.
  • You don't own the software the kit is made for. Our kits are add-ons and don't include Photoshop, Premiere Pro, After Effects, Lightroom, Illustrator, DaVinci Resolve, Final Cut Pro, OBS Studio or any other application.
  • You don't like the style, when the product works and matches its previews and description.
  • The problem comes from something we don't control, such as a free third-party font linked in a kit, your computer or operating system, or a change made by a platform like YouTube or Twitch.
  • Your request reaches us more than 14 days after purchase.

Please check the "Works with" list and the previews on each product page before you buy.

How to request a refund

Email us at vicentefernandezmanuel17@gmail.com within 14 days of your purchase date, and include:

  1. Your order number, from your order confirmation email.
  2. The email address you used at checkout.
  3. The kit and the file or files affected.
  4. What went wrong, with a screenshot or screen recording of any error message.
  5. The name and version of the software you used, and your operating system.

We aim to reply within 2 business days.

Download problems and replacements

Most download problems can be fixed in minutes, so we always try to get you working files before we refund.

  • No download email? Check your spam and promotions folders, then email us and we'll resend your download link.
  • Link expired or download limit reached? Email us and we'll send a new link.
  • File won't open or seems incomplete? Download it again on a stable connection and unzip it with your computer's built-in tool. If it still fails, we'll send a fresh copy.

If we can't get working files to you within 3 business days of your message, we'll refund you in full.

How refunds are processed

When we approve a refund, we confirm it by email and issue it within 5 business days to your original payment method. Your bank or card provider may take another 5 to 10 business days to show it on your statement.

We can only refund to the payment method used for the order. If you paid in a currency other than US dollars, the amount you receive back may differ slightly because of exchange rates.

Your licence after a refund

A refund ends your licence to use the refunded kit. You agree to delete its files, including any copies, and not to use them in any new work.

Chargebacks and payment disputes

Please email us before opening a dispute with your bank or card provider; most problems are solved faster that way. If a dispute is opened on a valid purchase, we will share the order and download records with the payment provider, and your licence to the kit is suspended until the dispute is resolved.

Your rights under local law

Nothing in this policy limits the rights you have under the consumer laws of your country.

If you live in the EU, the UK or another place with a cancellation period for digital content, you agree at checkout that your download starts immediately and that you lose that cancellation right once it begins. Your right to a refund for faulty or misdescribed products still applies.

Contact us

NEW FOLLOW KIT
212 S Washington St, Drakesville, Iowa 52552, United States

  • Email: vicentefernandezmanuel17@gmail.com
  • Phone: (641) 208-6594
  • Website: newfollow.shop